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Frequently Asked Questions

  1. How many hours of training will our caregiver have?

    Our caregivers are required to have a minimum of 75 hours of training, including both initial pre-service and ongoing in-service trainings.

  2. Do your caregivers receive training online or in the classroom?

    Our caregivers receive a combination of online and in-person classroom training to ensure they are well-prepared for all situations.

  3. Does that training involve hands-on demonstrations and practice?

    Yes, the training includes both theoretical instruction and practical hands-on demonstrations. We believe in equipping our caregivers with both knowledge and experience.

  4. Are your caregivers able to provide support with household chores, hygiene care, incontinence care, meal preparation, and other tasks of daily living?

    Absolutely, our caregivers are trained to assist with a wide variety of daily tasks, including housekeeping, personal care, meal preparation, and much more.

  5. Do you have caregivers with special training in dementia care?

    Yes, we have caregivers who have received specialized training in dementia care and they are equipped with the skills to support individuals dealing with these conditions.

  6. How can working with your agency help to minimize the health and safety risks for seniors?

    We carry out a detailed risk assessment of your loved one's living situation to identify potential hazards and suggest improvements. Additionally, our caregivers receive training in fall prevention, medication management, and emergency response.

  7. What kinds of activities and engagement do your caregivers provide to clients?

    Our caregivers provide a variety of engagement activities like board games, puzzles, reading, gardening, and physical exercises based on the client's preferences and abilities. We also help clients with socialization and outings as appropriate.

  8. What happens if my loved one needs more advanced care in the future?

    We work closely with healthcare providers and can adjust the care plan to meet changing needs. If more advanced medical care is needed, we can help facilitate this transition as well.

  9. Can we change the number of care hours without additional fees?

    Yes, we offer flexible scheduling options to meet your unique needs. Changes can be made with proper notice to ensure appropriate caregiver scheduling.

  10. What if I need additional help during holidays or weekends?

    We offer 24/7 care services, including weekends and holidays. Our goal is to ensure that your loved one always has the support they need.

  11. Will we always have the same caregiver?

    We strive to provide consistency in care, so we aim to assign the same caregiver. However, in cases of caregiver illness or time off, a substitute caregiver will be provided.

  12. Do I pay the caregiver?

    No, you will not pay the caregiver directly. All payments are managed through Amaka Passion Home Care.

  13. Can you help us access our Long-Term Care insurance benefits?

    Absolutely, we can assist with navigating the process and paperwork of accessing Long-Term Care insurance benefits.

  14. What do you charge for care?

    The cost of care varies based on the specific needs and services provided. We encourage you to contact us directly for a detailed discussion on rates.

  15. How do those fees support my loved one?

    Our fees directly support the comprehensive services we provide to your loved one, including the compensation of our highly skilled caregivers, ongoing caregiver training, and the support of our care coordination team.

  16. What is the next step, if we decide to put care in place?

    The next step would be to arrange a free in-home assessment with one of our care coordinators. They will discuss your specific needs, answer any questions, and work with you to develop a personalized care plan for your loved one.

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